Legals | SF Exclusive

TERMS AND CONDITIONS

PRODUCT INFO & PRICING

We aim to provide up-to-date and accurate information about our products and prices however, on occasion errors can occur either due to typographical errors, or incorrect information being received from our suppliers. We cannot be held responsible for these or any other errors on our website.

All weights and dimensions quoted are approximate

Whilst every effort is made to ensure that our photographs of products are as close to the original as possible, there may be variations between the colours on screen due to circumstances beyond our control for example, monitor resolution or contrast, software configuration and settings.

We strongly recommend you see the products in person either by visiting our showroom or by ordering a sample. If an exact colour match is required please send a sample to match as there can be colour variations between batches of fabrics, vinyl and canvas.

Curtains may shrink or relax when hung due to atmospheric conditions. We are unable to accept responsibility for changes such as these. The cost of any alterations is the customer’s responsibility.

All our prices include Vat at the current rate of 15%.

ORDERING

It is your responsibility to ensure the fabric, vinyl or canvas is suitable for your needs. No liability can be accepted for goods which deteriorate due to atmospheric conditions, additional treatments, shrinkage cleaning processes or installation.

We are able to offer advice on suitability if you are unsure before placing the order. We recommend you schedule time with the DesignLab team to discuss your requirement. This will provide you with a 30-minute session with our printer specialist.

Our minimum order is 1 meter of fabric, vinyl or canvas or a minimum value of R 250.00.

Once an order has been placed, you will receive an order confirmation by email. We will contact you ASAP should there be an issue in processing your order and you will have the opportunity to cancel your order. Should you realise you have ordered incorrectly, please contact us immediately.

In-house printed fabric, vinyl and canvas can only be returned if faulty or not made to the specification given online. In the event that the in-house printed fabric, vinyl or canvas is not up to standard, we will (at our discretion) either remedy the error or refund the order. You will be liable for the courier charges.

We would strongly recommend you order a sample prior to placing your order, to ensure the fabric, vinyl and canvas is as expected. There can be colour variations between batches of fabrics.

COLLECTION

Collections from our showroom in Kramerville can be arranged. You would need to arrange a suitable collection date before arrival and ensure the order is paid in full. We do accept third-party collections such as couriers only if the details of such a party were shared with your sales representative at least 24 hours prior to the scheduled collection. Please take note of our trading hours.

DELIVERY

Delivery is available to all our South African based customers. International deliveries will need to be arranged by you directly. Collection from our Kramerville showroom can be arranged in advance by your selected courier company.

We do accept third-party collections such as couriers only if the details of such a party were shared with your sales representative at least 24 hours prior to the scheduled collection.

The in-house printing process can take up to 3 weeks to complete. In-house printing is dependent on various factors that are unfortunately out of our control. These include load-shedding, availability of designers, weather (humidity, heat), supplier delays and demand.

DELIVERY CONFIRMATION

All products received must be fully inspected and any discrepancies, damages, shortages or defects must be communicated with us via email within 3 working days of delivery.

Please check all packaging for damage upon delivery. Damaged parcels must be indicated as such on the delivery note.

DELIVERY TIMES

For a South African metropolitan hub area please allow 3-7 working days. For deliveries to outlying areas please allow approximately 7-14 working days.

Please Note: that during the festive season, our partner's delivery times may be longer due to Couriers dealing with a backlog of orders.

Our delivery times are given as a guide only, and we cannot accept any liability for any delay caused by the delivery partner used or for any other unexpected delays. If you require goods to arrive within a specific timescale please contact us through our contact details provided and we will be able to advise you further. Express delivery options may be available upon request, please contact us for further information.

Please be aware that if your order is made up of items that are to be dispatched from multiple locations you may receive it in several separate deliveries, and these could be on different days.

DELIVERY ADDRESSES

We are happy to deliver to an address other than your billing address. We would recommend that you choose a delivery address where it is guaranteed that there will be someone present to accept deliveries on working days example, a workshop.

We can also deliver directly to your curtain maker or upholsterer if this is more convenient for you, however, in this case, we would strongly recommend that you either send them a sample of the fabric to compare your order to or that you check the fabric yourself before it is cut by them. Although it is extremely rare, there are very occasional incidences of fabric rolls being labelled incorrectly at the Manufacturer’s Warehouse and being dispatched mistakenly. No responsibility or liability can be accepted if an incorrect item has been cut/used/ tested in any way.

DELAYS

If an item is out of stock we will inform you as soon as possible and you will be given the option to cancel your order for a refund, select an alternative, or wait for the item to come back into stock.

If we are advised by the Manufacturer that there will be a delay in dispatching your order, we will notify you as soon as possible, and you will have the opportunity to cancel your order for a refund, select an alternative or wait for the item to come back into stock.

Our manufacturers are based in Europe and Asia, and due to this might impact delivery times.

RETURNS POLICY (EXCLUDES IN-HOUSE PRINTED FABRIC, VINYL AND CANVAS)

Please contact us ASAP if you have any queries about the goods you’ve received. No returns can be accepted without prior arrangement with ourselves. Any goods returned without prior agreement are not subject to a refund or replacement.

Damaged parcels must be signed for as damaged. Whilst every effort is made to ensure your goods arrive in perfect condition, please check your goods immediately upon receipt. In the unlikely event that you receive goods which are faulty, please contact us ASAP and we will explore your options.

For the return of faulty/incorrect products, you must contact us within 3 working days of receipt. We accept the return of complete orders that have not been used/cut/treated in any way. We are unable to accept returns of non-faulty orders or partial orders. Items must be well packaged and returned in a saleable condition.

A refund of the original cost charged for the product will be given however, the cost of returning the parcel/goods is payable by the customer. Please note a handling charge may be applicable and we will provide more details when arranging the return.

RETURN POLICY IN-HOUSE PRINTED FABRIC, VINYL AND CANVAS

In-house printed fabric, vinyl and canvas products are exempted from the standard return policy, and orders cannot be cancelled once you have received confirmation of your order.

All in-house printed fabric, vinyl and canvas would class as bespoke/made-to-order/custom-made product.

All in-house printed fabric, vinyl and canvas are made to order so can only be returned if faulty, or not made to the specification given. In the event that an in-house printed product is faulty, we will either remedy the error or if a remedy is not possible, will remake the item completely.

CANCELLATION POLICY

Cancellation of any order must be made in writing by email before goods are printed/cut/packaged/dispatched for delivery or collection. It is your responsibility to ensure the cancellation notice is received.

In-house printed fabric, vinyl and canvas products are exempt from the standard cancellation policy, and cannot be cancelled once you have received confirmation of your order.

Should you realise you have ordered incorrectly, please contact us immediately. We will try our best to assist you.

REFUND POLICY

We will refund the purchase price of the product/s within 30 days of the date of cancellation acceptance.

A refund of the original cost charged for the fabric, vinyl and canvas will be given however, the cost of returning the parcel/goods is your responsibility. Please note a handling charge may be applicable and we will provide more details when arranging the return.

We can only provide refunds to South African bank accounts via bank transfer. We do not refund credit cards or provide vouchers.

DATA PROTECTION POLICY

All personal information you provide us with will be held securely and in strict confidence. This information will only be used lawfully in accordance with the Data Protection Act.

When you use our website, we may collect the following personal Information:

Name and surname
Email address
Company name
Delivery address
Contact number
Online identifiers

We process the personal information we collect and receive to:

identify you
verify your identity
create an user account for you

PERSONAL INFORMATION INCLUDES

certain information that we collect automatically when you visit our website
certain information collected on registration
certain information collected on submission
optional information that you provide to us voluntarily

When you access and use our website we may use various technological tools to improve your experience on our websites through the use of cookies and/or user tracking.

OPT OUT FROM DIRECT MARKETING

You have the right to request us not to contact you for purposes of direct marketing by any form of electronic communication such as automatic calling machines, email and/or SMS notifications by “opting-out” of any direct marketing communications we may send to you.

ACCEPTANCE

ACCEPTANCE REQUIRED

You must accept all the terms of this policy when you order from us. If you do not agree with anything in this policy, then you may not order from us.

LEGAL CAPACITY

You may not order our products if you are younger than 18 years old or do not have the legal capacity to conclude legally binding contracts.

DEEMED ACCEPTANCE

By accepting this policy, you are deemed to have read, understood, accepted, and agreed to be bound by all of its terms.

YOUR OBLIGATIONS

You may only send us your own personal information or the information of another data subject where you have their permission to do so. You warrant that the information you have provided is accurate, current, true and correct and that does not impersonate or misrepresent any person or entity or falsely state or otherwise misrepresent your affiliation with anyone or anything.

COPYRIGHT POLICY

All rights, including copyright, on this website www.sfexclusive.co.za, are owned or controlled for our purposes.

You are only permitted to use these images/content for non-commercial use. You are forbidden to copy, use, broadcast or download these images/content for any purpose without express written permission from SF Exclusive (Pty) Ltd management.

All artwork purchased/created by SF Exclusive for the client remains the property of SF Exclusive and can be reissued for other customers unless otherwise stipulated in writing or if you have purchased the sole rights to this artwork.

SF Exclusive will not be held responsible for copyright infringement as a result of your negligence and/or ignorance. This refers to a client providing SF Exclusive with artwork that they have sourced by their own means. Under such circumstances, it is the responsibility of the client to ensure that the artwork has been acquired legally and that they have the right to use it as they wish.

OUR RIGHTS & LIABILITY

We are unable to accept liability for:

Late delivery, we would recommend you ensure you have received and thoroughly checked your goods prior to booking any further services, for example decorator/curtain maker. We are unable to accept any liability for delays or cancellation charges.
All sizes stated are approximately within a tolerance of 5cm.
Up to 5% shrinkage can occur due to variations in atmospheric conditions or dry cleaning
Fabrics, vinyl and canvas are natural products, and as such contain slubs and weave irregularities. These should not be viewed as defects/faults as this is an inherent characteristic of cloth.
Loss or perceived loss due to shrinkage, from cleaning, incorrect usage, fabric treatments or deterioration.
Faults found in fabric, vinyl and canvas once the product has been cut, made up or treated in any way. It is your responsibility to thoroughly check the product prior to cutting for faults, length, pattern repeat, colour and design even if the product is sent to your supplier.
A digital preview is never realistic enough for a preview in terms of colour and contrast. Whatever is printed out as fabric, vinyl or canvas can never be expected to be exactly the same as seen on a computer monitor.

CHANGES

We may change the terms of this policy at any time by updating this web page. If you do not agree with the changes, then you must stop using the website.

If you continue to use the website, the changed terms will apply to you and you will be deemed to have accepted those updated terms.

CUSTOMER QUERIES AND COMPLAINTS

We aim for complete customer satisfaction. We respect our customers' rights and always try to comply with best practice and all relevant laws. If you are not satisfied with any of our products or have any questions, please contact our customer support department. We will try our best to solve your problem.

OUR CUSTOMER SUPPORT DEPARTMENT CONTACT DETAILS

Telephone number: 010 109 6123

Email address: onlineorders@sfexclusive.co.za

We aim to respond to all emails received within 24 working hours.

Address: SF Exclusive, 13 Kramer Road, Kramerville, Sandton, 2090

Trading hours:

Monday - Friday 8:15 - 16:00

Saturday 9:00 - 13:00

Closed Sundays, Public and Religious Holidays

DISPUTE RESOLUTION

If we do not accept that we supplied defective or unsuitable products, and our customer support department has not been able to resolve your issue. You may still take the matter up with a suitable ombud or other dispute resolution body. The dispute resolution procedures under the CPA do not necessarily apply to all transactions with us. This policy does not exclude any other rights customers may have.